Website: www.pazhassifpo.in
At Pazhasi Farmer Producer Organisation, we want you to enjoy a smooth and satisfying shopping experience. However, we understand that there may be occasions when you need to return a product or request a refund. This Returns and Refunds Policy outline the terms and conditions that apply in such cases.
1. Shipping
- All orders are shipped from Kerala, India.
- Delivery typically takes 7–15 working days, depending on your location within India.
2. Returns
a. Eligibility:
You may request a return within 7 days of receiving your order. To be eligible, the product must be:
- Unused and in its original condition,
- In the original packaging, and
- Accompanied by proof of purchase (such as an invoice or order confirmation).
b. Return Process:
To initiate a return, please contact our support team at pazhassifarmersproducingco@gmail.com or call +91 75102 94344.
Our team will guide you through the return process and provide the appropriate return address and instructions.
c. Return Shipping:
Customers are responsible for covering the cost of return shipping, except in cases where we have sent an incorrect or defective item. We recommend using a trackable shipping service to ensure safe delivery of your return.
3. Refunds
a. Refund Eligibility:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original payment method within 7 business days.
b. Non-Refundable Items:
Certain items are not eligible for refunds, such as:
- Perishable goods,
- Personalized or custom-made items, or
- Items marked as “non-returnable” on the product page.
If you’re unsure about your product’s eligibility for a refund, please contact us before making a purchase.
4. Exchanges
We currently do not offer direct exchanges.
If you wish to exchange an item, please return the original product (following the return procedure) and place a new order for the desired item.
5. Contact Us
For any questions, assistance, or to initiate a return, please contact:
Pazhasi Farmer Producer Organisation
PP XVI/403J,
Kenichira P.O,
Wayanad, Kerala, India
📞 +91 75102 94344
📧 pazhassifarmersproducingco@gmail.com
🌐 www.pazhassifpo.in
6. Changes to this Policy
We reserve the right to update or modify this Returns and Refunds Policy at any time without prior notice.
Please review this page periodically to stay informed of any updates.
7. Our Commitment
At Pazhasi Farmer Producer Organisation, we value your trust and strive to provide excellent service.
Our goal is to make every return and refund experience fair, transparent, and efficient.
Your satisfaction matters deeply to us, and we appreciate your continued support.